Account help

Delete your AroWhere account and data

Use this guide to permanently remove your AroWhere cloud data and sign out of the app. This page is also intended for app store reviewers who need an account-deletion path.

What gets deleted

All stores you own in AroWhere cloud
Synced sales, products, inventory, customers, vendors, devices, and dashboard stats for those stores
Guest access you invited to those stores
Cloud backup metadata for those stores

What is not deleted: your local Aronium POS database on the Windows PC. AroWhere never modifies Aronium’s local files when you clear cloud data.

Who can delete cloud data

Store owners can use Delete all cloud data in the app (steps below).
Guests cannot delete an owner’s store. Guests should use Leave this store under More, then Log out. To remove the Google account entirely after leaving, contact support@arowhere.com.

Steps in the Android app (owners)

Open the AroWhere app and sign in with the Google account you want to delete data for.
If you have more than one store, open the store you own (or switch stores from More if needed).
Tap More in the bottom navigation.
Scroll to the bottom of Store & Settings.
Under Advanced, tap Delete all cloud data….
Read the warning. Type DELETE exactly, then confirm. This permanently deletes your owned stores and synced POS data in AroWhere cloud.
When finished, the app signs you out. Your cloud stores for that account are removed.
Optional: on your Windows PC, open AroWhere Connector and use Terminate session (or Log out / Exit) so the connector stops syncing. Uninstall the connector if you no longer need it.
Optional: remove the app from your phone, or keep it and simply stay signed out.

If you only want to leave a store (guests)

Open AroWhere and go to More.
Tap Leave this store.
Tap Log out if you want to end the session on this device.

Request deletion by email

If you cannot use the in-app option (for example you no longer have the device), email support@arowhere.com from the same Google address you used to sign in. Include:

Subject: Delete AroWhere account and cloud data
The email address on your AroWhere account
Store name(s) if you remember them

We will verify ownership and delete associated AroWhere cloud data. We aim to complete email requests within 7 days.

After deletion

You will no longer see your stores or synced data in AroWhere.
Signing in again creates a fresh empty account until a connector syncs a new store.
Local Aronium on Windows continues to work as before.

Last updated: September 16, 2026